Payments - Shipping - Exchanges
Our Commitment
Sheffield Woodturning is committed to your complete satisfaction. We strive to ensure you receive your order quickly and in excellent condition.
Payments
Your purchase can be completed using the convenience of PayPal or a major credit card when you select the Add To Cart button adjacent to your item. Orders will be promptly processed once payment has been received.
Free Domestic Ground Shipping
USPS, UPS Ground Shipping to the Continental USA. Please allow 1-3 days handling, 2-10 days domestic shipping.
NOTE: Delivery Signature Required. Please indicate in the Special Instructions Box at checkout to cancel.
Returns & Exchanges
Natural & Segmented Woodturnings:
If you are not completely satisfied with your purchase, an exchange for an item of equal or less value may be requested. Please contact Sheffield WoodTurning immediately via the contact page sharing the reason for your exchange request and desired exchange item.
You will receive notice once your exchange request has been approved. Exchange items must be shipped back to Sheffield WoodTurning within 7 business days. Please place the item in the original or suitable box with all necessary protective packaging material. Returns must be insured for their full value. The return shipping cost is the responsibility of the customer. The approved exchange item will be shipped when we receive the returned original item.
Steady Rest:
Due to the high cost of shipping the steady rest we do not accept returns. If you are not completely satisfied with your purchase please contact Sheffield WoodTurning immediately via the contact page sharing your concerns. We will work with you to resolve the issues.
Damage Refunds
In the event your order is damaged during shipment, you must contact Sheffield WoodTurning via email within 7 business days. Please provide information and photo documentation clearly showing the damaged package and item as received. rob@sheffieldwoodturning.com
All orders are insured with the shipping carrier for their full value. The information and photos you provide will be submitted to the shipping carrier for refund approval. Once refund approval has been received from the shipping carrier, you will receive a full refund of the purchase price and shipping cost
Announcement
Sheffield WoodTurning is closed for annual shop maintenance . All in stock orders will NOT be shipped until May 24th. Commissioned orders for out-of-stock items will have a 2-4 week lead time beginning May 24th. Thank you for your business.